I run SDL Studio 2017 Freelance Plus in a VM.
After the VM crashed and could not be restored, I had to set up a new Windows environment and reinstall Studio.
I was obviously not able to deativate the Studio installation in the corrupt VM, and now I can't reset the licence.
I would be very grateful if you could reset my licence so that I can activate Studio again.
Thanks!
Ian Diggance
Note the article says this:
NOTE: If you do not see the Reset License link this means that you have an SDL Trados Studio Freelance Plus license and you did not use all your available activations yet. The link only appears if you have used all your activations.
In your account you have:
So you do have a spare activation available to you. So I guess your real question is "I have a plus licence, but I have lost one of them because of a corrupt VM where I run Studio. Please can yo reset it as it's not possible for me to do this."
I'll create a support case for you.
Paul Filkin | RWS Group
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