Thank you Paul. The version is 2021 Starter

Gabriela Garcia

Have yo made sure that the installation is also 2021 Starter and that the activation code is for 2021 Starter?

I am not sure if I understand your question. But, this is what I am seeing on my list of available licenses:

The one I assigned was Activated on 27-09-2020 and it hasn't been assigned until last week to Nadine Gates. The Expiry Date is: 16-03-2021

Gabriela Garcia

So have you made sure that Nadine Gates is using 2021?

Can I give her her email and you can talk directly to her? nadine.gits@crestcom.com

I am in the USA. Previously I used to copy the person with installation difficulties and SDL contacted them.

Gabriela Garcia

Not without her having a support contract.  She should raise the problem in here herself so we can convert it to a support case if she needs help so the support team can be sure they have all the details they need.

Gabriela Garcia

Not without her having a support contract.  She should raise the problem in here herself so we can convert it to a support case if she needs help so the support team can be sure they have all the details they need.

Ok, I will ask her to log in ask you for help and will let her know that she should be installing the 2021 License. Thank you.

Gabriela Garcia said:

she should be installing the 2021 License

The 2021 product, not licence!  You provided a 2021 licence so they must match.

ok.