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[edited by: Trados AI at 11:53 AM (GMT 0) on 4 Mar 2024]

I created Case Details - 00568759 on your behalf, please check your emails.
Paul Filkin | RWS Group
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Hi Paula,
thanks we will wait for any news.
Hi Paul,
We tried the solution proposed by Sorin,
Please try the solutions from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038228
but when we tried to do offline activation we received the error message below:
There was a problem retrieving your activation certificate, please check your installation ID or contact support.
Could you please help us?