Hello SHAO-HSIEN ZHENG,

Please try the solution from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029190

Thank you,

Sorin

Hi Sorin,

Thanks for your help, but I can't seem to manually install the files. I'm getting the following error messages:

Hello SHAO-HSIEN ZHENG,

Please make sure that the latest Windows updates are installed on your computer and then try to run the files from C:ProgramData\Package Cache\SDL\SDLTradosStudio2015\modules

Thank you,

Sorin

My Windows updates are up to date. And I ran all files from C:ProgramData\Package Cache\SDL\SDLTradosStudio2015\module

I then tried to re-install Trados 2015, but I got the following error message:

Then when I try to manually install 2008_SP1_vcredist_x86.exe, I got the following error message:

SHAO-HSIEN ZHENG Support Case Id : 00570923. Support case has been logged for your assistance. Please check your SDL Community email address for updates.