Why so much rant? This is the place where you can get support. Usually you get it within very short period of time...
You might for example check this topic https://community.sdl.com/product-groups/translationproductivity/f/openexchange_applications/32011/app-download-problem-to-download-the-app-you-need-to-login/105538#105538 or use the search function in this forum to find a solution.

You will be treated by others the same way you treat them, this is worth to remember anytime in our life...

What makes you think I did not search the site intensively before posting this? I did! The result is that there is not a single email address available for customers to contact the company. If you find that acceptable, I do not, iI find it a very bad practice. Similarly, I do not find it acceptable to be forced to chat with a totally dumb bot. I expect customer service from my vendors, not ludicrous answers from a bot. However, what you say about being treated by others the way you treat them is true; in fact, I am treating SDL much better than they are treating me.

When problems are posted here, people receive support. It does not make a big difference to write an e-mail or to post here - the result is the same. Please bear in mind, that we have Saturday today, so neither an e-mail nor a telephone number would help.

BTW, have you tried another browser? Maybe Chrome or Edge will be helpful. You should also see an alternative download link to ftp. Try this.

Or, just download the trial version and then activate with your license. You'll find it here: https://www.sdltrados.com/de/products/trados-studio/free-trial.html Page goes to Germany, as I am located here. But I'm certain you'll find the corresponding page in your language easily.

A little patience is always helpful. Give SDL a chance to help you.

I thank you for your helpfulness, and I am grateful to you. However, this is not a technical issue; this is a billing/payment issue and it is pending for a couple of days. This a typical situation where you need to contact your vendor. I am highly disappointed to find out that SDL no longer supplies any contact details (I mean a plain email address) to its customers. The former customer service (which worked really well!) has been replaced by community support (where, basically, users support one another for free, thus saving a lot of money to the company) and a chatbot. As I said, I will bear this in mind next time I will consider upgrading my licences, I usually do not buy anything from companies that cannot be contacted directly.

I use Trados since around 2001 and Studio since the very first release, but I do not really remember that there have been any direct mail contact to SDL support unless you have purchased a support and maintenance contact.

However, getting help via this forum is indeed more efficient and usually faster than any e-mail contact, because there are much more people looking at it. Unfortunately, you started your topic during a weekend. Should you have done that earlier, your problem would have been resolved already and no rant would have been necessary.

Margarida Gonçalves Novo

I have just checked your account and can see the order was placed on the 17th using a bank transfer.  It may be that the payment simply hasn't completed yet and I think that if you use this method the licence can't be released by the system until the funds have arrived.  Perhaps you could contact your bank to make sure the payment has actually been made by them?

You can also contact our live chat on Monday and they'll be able to help you in realtime: https://www.sdltrados.com/contact/chat.html 

Thank you Paul. It was indeed paid by bank transfer, but it was an European transfer in euros, so the value-date is the following business day, i.e. the 18th. Therefore, my updates should have been released on the 18th, which did not happen. I waited until the following day (yesterday) and checked again and the issue persisted. I understand that we are now during the week-end, but the fact is that the upgrades should have been released on Friday. I actually planned it that way, so that I could have the week-end to familiarise myself with the upgrades before having actually to use them on Monday. If this is not solved on Monday, I will use the live chat you suggested. Thank you again.

Margarida Gonçalves Novo

Understood.  I guess we'll find out on Monday what went wrong and should be able to resolve this.  Perhaps you can use the trial in the meantime?  If you haven't installed 2021 before then the trial is a fully functional professional version of the software that runs for 30-days before requiring the licence to activate the product.  You can also download the latest build from here (scroll to the end of the article and use "save link as" to download the installer):

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380

The update is a full installer.

Well, I am quite sure that there were email contacts back then because I have used them! The community support is excellent, but it cannot replace the possibility of contacting a company directly. The companies will learn this sooner or later. The same applies to chatbots, which may be fine in very simple cases, in that they help you to search for help topics, but are otherwise totally useless and highly frustrating - this is something I believe the companies will also learn, sooner or later. Do you really think I am the only person frustrated by being unable to find an email contact for customer service in SDL's site and by the chatbot?

Thank you! I will wait for Monday because I prefer to start with the version I will be using, which is not a professional licence. Have a great day!