Margarida Gonçalves Novo

I have just checked your account and can see the order was placed on the 17th using a bank transfer.  It may be that the payment simply hasn't completed yet and I think that if you use this method the licence can't be released by the system until the funds have arrived.  Perhaps you could contact your bank to make sure the payment has actually been made by them?

You can also contact our live chat on Monday and they'll be able to help you in realtime: https://www.sdltrados.com/contact/chat.html 

Thank you Paul. It was indeed paid by bank transfer, but it was an European transfer in euros, so the value-date is the following business day, i.e. the 18th. Therefore, my updates should have been released on the 18th, which did not happen. I waited until the following day (yesterday) and checked again and the issue persisted. I understand that we are now during the week-end, but the fact is that the upgrades should have been released on Friday. I actually planned it that way, so that I could have the week-end to familiarise myself with the upgrades before having actually to use them on Monday. If this is not solved on Monday, I will use the live chat you suggested. Thank you again.

Thank you Paul. It was indeed paid by bank transfer, but it was an European transfer in euros, so the value-date is the following business day, i.e. the 18th. Therefore, my updates should have been released on the 18th, which did not happen. I waited until the following day (yesterday) and checked again and the issue persisted. I understand that we are now during the week-end, but the fact is that the upgrades should have been released on Friday. I actually planned it that way, so that I could have the week-end to familiarise myself with the upgrades before having actually to use them on Monday. If this is not solved on Monday, I will use the live chat you suggested. Thank you again.

Margarida Gonçalves Novo

Understood.  I guess we'll find out on Monday what went wrong and should be able to resolve this.  Perhaps you can use the trial in the meantime?  If you haven't installed 2021 before then the trial is a fully functional professional version of the software that runs for 30-days before requiring the licence to activate the product.  You can also download the latest build from here (scroll to the end of the article and use "save link as" to download the installer):

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380

The update is a full installer.

Thank you! I will wait for Monday because I prefer to start with the version I will be using, which is not a professional licence. Have a great day!

Margarida Gonçalves Novo

Fair enough... but note that the installer is exactly the same.  It's only the licence that changes the available features and for the most part you'll probably find little difference.  It's mostly Project Management features that differ, such as being able to create a project package, or use Perfect Match for example.

Have a good weekend anyway... what's left of it!