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Error message 1603 during installation of Studio 2021 upgrade from 2017

Hello, I am Daniela.

I have bought the upgrade from Trados Studio 2017 to 2021 and I have received confirmation from SDL that the order has been processed and payment completed succesfully.

I have started the setup process but the following error window appears:

Error message during Trados Studio 2021 SR1 setup stating 'Setup did not complete. The error is: Package SDL Trados Studio 2021 SR1 could not be installed. Irreversible error during installation. Error number: 1603.'

My operating system is Windows 10

Windows 10 Pro system specifications showing Edition, Version 2004, Installation date 07112020, OS build 19041.685, and Windows Feature Experience Pack 120.2212.551.0.

On my PC both Studio 2017 and Studio 2015 are installed.

Could you please help me?



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[edited by: Trados AI at 12:00 PM (GMT 0) on 4 Mar 2024]
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