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Not able to deactivate SDL Trados Studio Freelance Plus 2019

Dear Support,

I'm not able to deactivate SDL Trados Studio Freelance Plus 2019. I receive the error 'Deactivation failed. Revocation is either complete or revocation proof is already uploaded. Could you please help me deactivate? Because I want to buy and install SDL Trados Studio Freelance plus 2021.

thanks!

Jennifer

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