Problems with Studio 2019 on Parallels

I get an error message that I can't clear without closing Studio, so I can't use the programme at all. I can't fix this without reinstalling Studio for the third time, which means I lose everything or can't open it any more. I am using Windows 10 Pro on Parallels 16, can anyone help me? The licence must also be deactivated, if nothing helps, I have to reinstall. I have an urgent job to do and again studio lets me down.
Thanks in advance!

Daniela

Error message in Trados Studio stating 'The project could not be loaded from the specified path on Mac desktop. Part of the path could not be found.' with options for Knowledge Base, Community, and OK button.



Generated Image Alt-Text
[edited by: Trados AI at 12:01 PM (GMT 0) on 4 Mar 2024]
emoji
  • Hello ,

    As the message appears to indicate, the error originates in the path where the project is saved.

    I would question why there is the reference twice in tyhe path to ...Desktop\Desktop...!

    If you are using Parallels, then the installation of both Studio and the projects should i think both be on the Parallels installation.

    The path however indicates this is not the case and is saved to MAC (perhaps other users using MAC can confirm this).

    Also its a good idea to post the full error stack, as this contains more information, that could be useful.

    Error message popup in Trados Studio with instructions: 1) Click on the icon, 2) Save the XML file to your desktop, 3) Add file to the thread.

    Lydia Simplicio | RWS Group

    _______
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 12:01 PM (GMT 0) on 4 Mar 2024]
  • Hello Steven,

    Error message in Trados Studio stating 'An error has occurred while trying to access the translation memory. Please check the translation memory settings.' with an OK button.

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 12:01 PM (GMT 0) on 4 Mar 2024]
  • <SDLErrorDetails time="05.01.2021 11:13:13">
    <ErrorMessage>Das Projekt konnte von '\\Mac\Home\Desktop\Desktop\Amplexor 22.12\202004629_Studio.RO.docx_ro-RO_de-DE.sdlproj' nicht geladen werden:
    Ein Teil des Pfades "\\mac\Home\Desktop\Desktop\Amplexor 22.12%EF%80%A9\202004629_Studio.RO.docx_ro-RO_de-DE.sdlproj" konnte nicht gefunden werden.</ErrorMessage>
    <Exception>
    <Type>Sdl.ProjectApi.ProjectApiException, Sdl.ProjectApi, Version=15.1.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.ProjectApi.Implementation</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[ bei Sdl.ProjectApi.Implementation.ProjectRepository.Load(String projectFilePath)
    bei Sdl.ProjectApi.Implementation.Project.Load(String projectFilePath, Boolean createProjectListItem)
    bei Sdl.ProjectApi.Implementation.Project.EnsureLoaded()
    bei Sdl.ProjectApi.Implementation.Project.get_Repository()
    bei Sdl.ProjectApi.Implementation.AbstractProjectConfiguration.get_Settings()
    bei Sdl.ProjectApi.Implementation.Project.get_ProjectOrigin()
    bei Sdl.ProjectApi.Implementation.Project.get_ProjectType()
    bei Sdl.TranslationStudio.Common.LicenseUtilsStarter.IsProjectAllowed(IProject project, String& validationMessage, Boolean showPrompts)
    bei Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects(Boolean raiseEvent)
    bei Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects()
    bei Sdl.TranslationStudio.ProjectManagement.ProjectsView.ProjectsListViewPart.Refresh()
    bei Sdl.Desktop.Platform.AbstractViewWithParts.RefreshViewPart(IViewPartReference viewPartReference)
    bei Sdl.Desktop.Platform.AbstractViewWithParts.Control_ViewPartShown(IViewWithParts view, IViewPartReference viewPartReference)
    bei Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnViewPartShown(IViewPartReference viewPartReference)
    bei Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddSingleCenterViewPart(IViewPartReference viewPartReference)
    bei Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
    bei Sdl.Desktop.Platform.WinForms.DockingViewContentControl.PopulateViewParts(Boolean reload)
    bei Sdl.Desktop.Platform.WinForms.DockingViewContentControl.Init(IViewWithParts view)
    bei Sdl.Desktop.Platform.AbstractDockingView.OnInitControl()
    bei Sdl.Desktop.Platform.AbstractViewWithParts.GetContentControl()
    bei Sdl.Desktop.Platform.WinForms.ViewPane.set_ViewReference(IViewReference value)
    bei Sdl.Desktop.Platform.WinForms.StudioWindowForm.UpdateActiveView()
    bei Sdl.Desktop.Platform.WinForms.StudioWindowForm.LoadViews()
    bei Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
    bei Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
    bei Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator)
    bei Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
    <InnerException>
    <Type>System.IO.DirectoryNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2147024893</HResult>
    <StackTrace><![CDATA[ bei System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    bei System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
    bei System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
    bei System.Xml.XmlDownloadManager.GetStream(Uri uri, ICredentials credentials, IWebProxy proxy, RequestCachePolicy cachePolicy)
    bei System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn)
    bei System.Xml.XmlTextReaderImpl.OpenUrlDelegate(Object xmlResolver)
    bei System.Threading.CompressedStack.runTryCode(Object userData)
    bei System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
    bei System.Threading.CompressedStack.Run(CompressedStack compressedStack, ContextCallback callback, Object state)
    bei System.Xml.XmlTextReaderImpl.OpenUrl()
    bei System.Xml.XmlTextReaderImpl.Read()
    bei System.Xml.XmlTextReader.Read()
    bei System.Xml.XmlReader.MoveToContent()
    bei Sdl.ProjectApi.Implementation.Migration.AbstractFileMigration.GetFileVersion(String filePath)
    bei Sdl.ProjectApi.Implementation.Migration.AbstractFileMigration.Migrate(String filePath)
    bei Sdl.ProjectApi.Implementation.ProjectRepository.Load(String projectFilePath)]]></StackTrace>
    </InnerException>
    </Exception>
    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.7.2849</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-OF1ED2O\49160</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-OF1ED2O</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>3122512 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>

  • Hello ,

    I believe the errors here are indeed caused by the path (folder where you have saved the projects).

    So, first I would suggest repairing Studio (just so we dont have to cover the same ground twice) 

    https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669 

    Once reset, please create a new test project- saving this to a local folder- e.g 

    C:\Users\Yourname\Documents\Studio 2019\Projects- ensuring there are NO special characters and or spaces in the path...

    Amplexor 22.12%EF%80%A9\202004629

    ... keep it simple for example (and dont save to the desktop, but the correct folder structure).

    C:\Users\Yourname\Documents\Studio 2019\Projects\Amplexor22

    Does this resolve the issue?

    Lydia Simplicio | RWS Group

    _______
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • Hello Steven,

    I'm just trying to repair Studio, if it doesn't work, I will reinstall it and let you know what happens. Should I create a folder on the VM for saving the Studio files? I am not sure, I understand it.

  • It is highly unlikely a reinstall would resolve this issue.

    Please try the following:

    1.Make sure Studio (including the error message is closed)

    2.Navigate to C:\Users\yourusername\Documents\Studio 2019\Projects

    3.Rename the Projects.xml file

    4.Start Studio and check if the issue still occurs

    Note: You will have to import your projects back into Studio after this is finished.


    Bogdan 

  • Draga Bogdan,

    Multumesc pentru sfat, dar am deinstalt deja studio. I will try your solution and let you know if it worked and yes, you are right, the error was already there and the previous reinstallation a week ago did nothing, or only temporarily.

  • Dear Bogdan,

    The reinstallation seems to work, Studio started, I renamed this file as .xml, did I do that right? As for Steven's advice about saving in an extra folder, I now have extra folders on Windows for Studio. Since I work on Parallels, I thought that the folders are shared anyway and that it doesn't matter where the files are stored. Is that wrong?

  • Hello Steven,

    I now have extra folders on Windows for Studio. Since I work on Parallels, I thought that the folders are shared anyway and that it doesn't matter where the files are stored. Is that wrong?