Hello Chiara Zanone

Thanks for contacting us regarding this matter. We can see a subscription purchased on your account, so it doesn't come with a license, but the subscription can be activated through SDL Language Cloud.

Please follow the instructions below to activate your subscription:

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/5456/activating-and-installing-the-studio-multiterm-modules-for-your-trados-live-subscription-license

Best regards,

Adrian Gheorghitoiu 

Customer Experience Order Processing Specialist  

SDL

Hi Adrian,

I have the same issue, but I purchased an upgrade from 2017 Freelance Plus to 2021 Freelance Plus. When I open Studio I am asked to enter my licence number, but there is none on my account. Please advise. Thank you!

Best regards,

Karin Unander-Scharin 

Hi Adrian,

I have the same issue, but I purchased an upgrade from 2017 Freelance Plus to 2021 Freelance Plus. When I open Studio I am asked to enter my licence number, but there is none on my account. Please advise. Thank you!

Best regards,

Karin Unander-Scharin 

Hello Karin,

When you purchase an upgrade, you still need to process it in order to get the license for Studio 2021.

To process your upgrade- please follow the below steps: 
​

1. Log in into your SDL account 
2. Please go to Products & Plans 
3. Please click on Licenses 
4. On this page there will appear a blue box on top of the page with the message‚ 'You have 1 available upgrade’ - please click on the blue box
   ​

​​

​
5.On the next page appearing please click on the upgrade button 

​​

​
6. Once this process is done please click again on the Licenses tab and the license code of your 2021 version will appear 

PLEASE NOTE: 

When upgrading, SDL allows you to continue using your previous version under certain criteria***- allowing a smooth migration process to the latest version.

If you wish to keep the previous (2011/2014/2015/2017) FREELANCE license on the same machine as Studio 2021- 

PLEASE DO NOT deactivate the actual license in Studio- 

ONLY process the upgrade in your account. A deactivated license cannot be reset!

***Applicable only to freelance licenses

You may continue to use the legacy version until-

-you attempt to migrate the software to a new PC/ cloud storage etc.

-deactivate the license (intentionally or by mistake)

-upgrade your OS

-reformat your hard drive

Thank you!!

Adrian, I upgraded from 2019 Plus to 2021 Plus, downloaded the program in one computer without a problem, but cannot download in on the second computer.
Please help!

Norma Pace

Please create a new thread for your post so we can handle it appropriately.