Hello,
I need to deactivate the licence use on a computer that crashed.
I've installed Studio on a new computer but I can't of course use the "Offline Deactivation"
Can you please help?
Thanks a lot
J.Roy
Hello,
I need to deactivate the licence use on a computer that crashed.
I've installed Studio on a new computer but I can't of course use the "Offline Deactivation"
Can you please help?
Thanks a lot
J.Roy
For SDL Trados 2007 and SDL Trados Studio 2009 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
For SDL Trados 2011 and SDL Trados Studio 2014 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
For SDL Trados 2015, SDL Trados Studio 2017, SDL Trados Studio 2019 and SDL Trados Studio 2021 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS Group
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Hi Paul,
Thanks a lot, I had seen this option but I wasn't sure about it :-)
Regards,
Jerome
Hello,
What do I have to do with SDL Trados 2021, I am in the same situation: I need to deactivate SDL that is installed on a desktop (undergoing repairing) and to activate it on the laptop. I don't currently have access to the desktop to first deactivate Trados there before activating it on the laptop.
Thank you in advance for the prompt support with this issue.
Kind regards,
Andrei
Hello Torok Andrei Octavian
Please try to reset the license from your SDL account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
If it doesn`t work please open a new thread so we can help.
Thank you,
Sorin
Hello Sorin, thank you very much for the timely reply! I will check your reference, even if it seems that the PC will be returned today.
Warm regards,
Andrei