installing SDL Trados Studio

Hi! I can't install SDL Trados Studio.  There's a window marking an error: Error 1327. Invalid Drive: G. The other window says 'Package Microsoft web services enhancements could not be installed. 

Could you please help me?

Thank you 

Karina

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  • Hi Karina,

    I think you should contact the support team and they can help you out.  You're entitled to help for licensing and installation issues.  Go to the Knowledgebase;

    http://kb.sdl.com

    Then go to the tab called Solution Finder  ( kb.sdl.com ) and now go here;

    Download & Installation Problems

    - I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011 or 2014

    -- I receive an error message during installation

    --- I have disabled UAC during installation / I do not have Win Vista 7/8

    ---- None of the error messages match my issue / I tried the suggested resolution....

    So if you have tried everything suggested, when you get to this point you'll be presented with a form to contact support.  Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

    Paul Filkin | RWS Group

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