Ernesto Poletto

You purchased a subscription licence and not a perpetual licence.  So activate the product following these instructions:

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/5496/how-to-licence-activate-using-subscription-licensing-in-trados-2021

It does not work.  I truly hope you can solve this. Asap.  

Ernesto Poletto

Adrian is looking at this today.  It seems it may be an issue with your payment not correctly completing on our end.  He'll confirm once he gets to the bottom of the problem.

Hello Ernesto,

We're investigating this issue with the Order Processing Dept. Once the issue is fixed, I'll get back to you ASAP!

Thank you!

Best regards,

Adrian Gheorghitoiu  | Customer Experience Order Processing Specialist   | SDL  

Thank you, I can see that the payment is made from my end, that is, deducted from my account.
I also have issues with the machine translation not working, it says it does not have my language pair.

Thank you, I can see that the payment is made from my end, that is, deducted from my account.
I also have issues with the machine translation not working, it says it does not have my language pair.

Hello Ernesto,

For every SDL Machine Translation issue, please contact the Language Cloud team as they can assist you further. You can log a ticket with them by using the link below:

https://gateway.sdl.com/WebToCaseLCMT

Thank you!

Hello Ernesto,

Order 636552 has been marked as completed, I've also noticed on my end that you've managed to process the upgrade and activate Studio 2021. Let me know if everything works fine on your Studio 2021!

Yes, I found the process function and did that. It works, except that the machine translation does not work, so hopefully they will solve this too.

Ernesto, if you have raised the issue with the Language Cloud team (using the link I gave you), don't worry, my colleagues will help you out to get your machine translation feature up and running again.