Ernesto Poletto

You purchased a subscription licence and not a perpetual licence.  So activate the product following these instructions:

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/5496/how-to-licence-activate-using-subscription-licensing-in-trados-2021

What is this? I upgraded my present version. Why does things have to be complicated? I just wanted the new version. What does subscription mean? I want a normal version. Like the one i had. Please advice!  I have never upgraded any software and had this trouble

Something might have gone Wrong.  I just want a normal license for use on two computers.  That was what i has and inomhus wanted upgrade to 2021. 

Sorry for swedish autocorrect on phone.  I meant.  That was what i had and i just wanted an upgrade to 2021.  Can you please correct?

My invoice 636552 says nothing about a subscription.  Just an upgrade to freelance plus.  Can you check and get me the license quickly.  I need to work ;)

On my account the order says it is "Outstanding", but it was paid for immediately by credit card, so apparantly something is wrong, as I understand I should get a license on my Licenses tab.

Ernesto Poletto said:

 Can you check and get me the license quickly.  I need to work

Ernesto Poletto

I'll ask the teams to check this today... but in the meantime why don't you just do what I suggested and then you can work.  It's easier than using an activation code.

Ok. Will try

It does not work.  I truly hope you can solve this. Asap.  

Ernesto Poletto

Adrian is looking at this today.  It seems it may be an issue with your payment not correctly completing on our end.  He'll confirm once he gets to the bottom of the problem.