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I have checked under the Licenses tab in my account and I don't see anything about it.
Please advice!
I have checked under the Licenses tab in my account and I don't see anything about it.
Please advice!
Hello Ernesto,
We're investigating this issue with the Order Processing Dept. Once the issue is fixed, I'll get back to you ASAP!
Thank you!
Best regards,
Adrian Gheorghitoiu | Customer Experience Order Processing Specialist | SDL
Thank you, I can see that the payment is made from my end, that is, deducted from my account.
I also have issues with the machine translation not working, it says it does not have my language pair.
Hello Ernesto,
For every SDL Machine Translation issue, please contact the Language Cloud team as they can assist you further. You can log a ticket with them by using the link below:
https://gateway.sdl.com/WebToCaseLCMT
Thank you!
Hello Ernesto,
Order 636552 has been marked as completed, I've also noticed on my end that you've managed to process the upgrade and activate Studio 2021. Let me know if everything works fine on your Studio 2021!
Yes, I found the process function and did that. It works, except that the machine translation does not work, so hopefully they will solve this too.
Ernesto, if you have raised the issue with the Language Cloud team (using the link I gave you), don't worry, my colleagues will help you out to get your machine translation feature up and running again.