Good morning,
On 28 January2021 I purchased an Upgrade from SDL Trados Studio 2017 Freelance Plus to the 2021 version.
When filling out the bank transfer form I forgot to enter the invoice number. Therefore I guess my bank transfer cannot be allocated to the relevant invoice. Due to this the purchase has not been accepted up and I did not receive a license up to know.
What should I do?
Many thanks and best regards,
Ute
Hello Ute,
Can you please confirm the order no. for your purchase, so I can chase it with the Financial Dept.?
I'm looking forward to hearing from you!
Best regards,
Adrian Gheorghitoiu | Customer Experience Order Processing Specialist | SDL
Dear Adrian,
Thanks a lot for your quick reply.
Order number: 636452
Invoice number: 636452
Purchase date: 30 January 2021
Thanks a lot and best regards,
Ute
Thank you, Ute! I've raised this with the Financial Dept. As soon as I have some news from them I will let you know. Also, if they need something else to allocate your payment to Order 636452, I will get back to you.
Hello Ute,
Your payment has been allocated to Order 636452, and now you should be able to see the message "You have 1 upgrade available..." in the Licenses section of your SDL account. To process the upgrade and get the license for Studio 2021, please click on this message and follow the instructions.
Hello Ute,
Your payment has been allocated to Order 636452, and now you should be able to see the message "You have 1 upgrade available..." in the Licenses section of your SDL account. To process the upgrade and get the license for Studio 2021, please click on this message and follow the instructions.
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