Hi,

After a cash I had to buy a new computer. I deactivated my studio 2015 licence offline and got the deactivation ticket.

I downloaded studio 2015 from my account and installed it. But when the activation window opens, it shows that it is a 30 days trial and there is no link to insert the deactivation ticket to confirm the returned licence.

I have no clue what to do next to reactivate studio on my computer, nor where to find the eventual trial activation code to work in the meantime.

I look forward to getting help as I can't process my customers requests.

Best regards,

Isabelle Verpeaux