Deactivation and reactivation studio 2015

Question

Hi, 
 After a cash I had to buy a new computer. I deactivated my studio 2015 licence offline and got the deactivation ticket. 
 I downloaded studio 2015 from my account and installed it. But when the activation window opens, it shows that it is a 30 days trial and there is no link to insert the deactivation ticket to confirm the returned licence. 
 I have no clue what to do next to reactivate studio on my computer, nor where to find the eventual trial activation code to work in the meantime. 
 I look forward to getting help as I can't process my customers requests. 
 Best regards, 
 Isabelle Verpeaux

Isabelle Verpeaux · Accepted Answer

Hello Sorin, I managed to reset one occurence of my licenses. I was asked to wait 30 minutes before reactivating it. Should I insert the license code in the trial copy of Studio to activate it ?

Sorin Perta · Answer

Hello Isabelle Verpeaux 
 Yes, please try to activate your license if it shows as available in your SDL account. 
 Thank you, 
 Sorin

Sorin Perta · Answer

Hello Isabelle Verpeaux 
 Please try to reset the license from your SDL account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Thank you, 
 Sorin

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Deactivation and reactivation studio 2015

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