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2021 crashes permanently / 2014 License does not work

Ralf Adam

I have a Studio 2021 licence. This version has various problems, the main of which is that it crashes permanently, without any error notice, it just shuts down. Another is that it 'hangs' no reaction at all. In this case, the tast manager says that it is 'paused' (for whatever reason)I work with win 10, i5 core 16 Gb Ram

Not only that this circumstances are much annoying, they cost me a lot of time while I am under pressure with my jobs anyway. I am really fed up and I regret that I have bought a rather expensive product that is not working properly (Beta?)

So, I installed the 2014 version again. This one runs smoothly but it does not accept my licence and I work as a trial version only (although I have a plus version and on my laptop this one works well.)

To sum up, 2021 is not working properly and cannot be used on a professional basis. 2014 can still be used, but is outdated and does not accept a valid licence. I am already starting to ask colleagues about their experiences with other CAT tools and I consider a provider change (which, honestly I do not really want after more thamn 10 years SDL (SDLX, 2009, 2011, 2014, 2019, 2021)

I hope you will help me with ALL those issues immediately.

KR Ralf
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  • 0

    Hello

    When Studio shuts down for no apparent reason, then I think its worthwhile taking a look at the possible reasons why this might be happening.

    As you mention 2014 runs smoothly (I note that you activated this version to day, so it shouldn't be running in trial mode) then it would be helpful if you told us what Operating System you are running.

    You can also reset easily any older activations that are no longer available-

    Screenshot of SDL Trados Studio licensing page, showing an activated license for Trados Studio 2019 Freelance Plus with a green checkmark indicating 'Product is active'.

    Similar cases I have seen in the past, have been resolved by updating the OS and drivers and adding Studio to your AV providers 'exceptions list'

    Also knowing where the files/projects/resources are stored (locally or external drive/cloud etc.) often helps us find what is causing issues).

    The more information you can provide as to when this happens the better- such as when exactly does Studio shutdown-Opening Studio? Project creation/mid project

    You will find helpful Wiki's that will help you ensure everything is up-to date here- (Operating System/Drivers/Studio and MultiTerm)

    https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm

    Parts 1&2

    Should the problem persist, please let us know.

    Oana Nagy | RWS Group

    _____________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 12:11 PM (GMT 0) on 4 Mar 2024]
  • 0 in reply to Oana Nagy

    Hi Steven,

     

    I have now done all these steps (parts 1 and 2) and everything is updated and seemingly in best order. Still, Studio often ‘hangs’, with ‘keine Rückmeldung’ (no response) and it just closed once more.

    This time I have stored an error message which might help.

    Please advise.

    KR Ralf
  • 0 in reply to Ralf Adam

    Hello ,

    Please post the error into the community.

    Saving this as an xml and then attaching it to the thread (using the insert option) is the best way

    Oana Nagy | RWS Group

    _____________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Oana Nagy

    Fullscreen sdlerror-2021215-10h42m30s.sdlerror.xml Download 
    <SDLErrorDetails time="15.02.2021 10:42:49">
  <ErrorMessage>Der Wert darf nicht NULL sein.
Parametername: key</ErrorMessage>
  <Exception>
    <Type>System.ArgumentNullException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName>key</ParamName>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   bei System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   bei Sdl.FileTypeSupport.Framework.Native.AbstractMetaDataContainer.ReplaceMetaDataWithCloneOf(IEnumerable`1 toClone)
   bei Sdl.FileTypeSupport.Framework.Native.AbstractMetaDataContainer..ctor(AbstractMetaDataContainer other)
   bei Sdl.FileTypeSupport.Framework.Native.TranslationOrigin.Clone()
   bei Sdl.FileTypeSupport.Framework.Native.SegmentPairProperties..ctor(SegmentPairProperties other)
   bei Sdl.FileTypeSupport.Framework.Native.SegmentPairProperties.Clone()
   bei Sdl.TranslationStudioAutomation.IntegrationApi.Internal.Adaptors.ApiSegmentPair.get_Properties()
   bei Sdl.TranslationStudio.Plugins.Bookmarks.BookmarksViewModel.UpdateAutoBookmarks()
   bei Sdl.TranslationStudio.Plugins.Bookmarks.BookmarksViewModel._currentDocument_ActiveSegmentChanged(Object sender, EventArgs e)
   bei System.EventHandler.Invoke(Object sender, EventArgs e)
   bei Sdl.Desktop.Platform.Extensions.EventsExtensions.Raise(EventHandler e, Object sender)
   bei Sdl.TranslationStudioAutomation.IntegrationApi.Document.OnActiveSegmentChanged(Object sender, EventArgs e)
   bei System.EventHandler.Invoke(Object sender, EventArgs e)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.OnActiveSegmentChanged()
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.SideBySideEditor_ActiveRowChanged(Object sender, ActiveRowChangedEventArgs e)
   bei System.EventHandler`1.Invoke(Object sender, TEventArgs e)
   bei SideBySideEditor.raise_ActiveRowChanged(Object value0, ActiveRowChangedEventArgs value1)
   bei SideBySideEditor.OnActiveRowChanged(Object sender, ActiveRowChangedEventArgs args)
   bei SideBySideEditor.set_ActiveRowNumber(Int32 rowNumber)
   bei SideBySideEditor.UpdateActiveRow(IEditControl editControl)
   bei SideBySideEditor.OnSelectionChanged(Object sender, SelectionChangedEventArgs args)
   bei SideBySideEditor.Target_SelectionChanged(Object sender, SelectionChangedEventArgs args)
   bei System.EventHandler`1.Invoke(Object sender, TEventArgs e)
   bei AbstractFrameworkEditControl.raise_SelectionChanged(Object value0, SelectionChangedEventArgs value1)
   bei FrameworkEditControl.OnSelectionChanged(Object sender, SelectionChangedEventArgs args)
   bei FrameworkEditControlEventSource.SelectionChanged(FrameworkEditControlEventSource* )
   bei Tree.InputManager.v_MoveSelection(InputManager* , TextRange* )
   bei FrameworkSelection.MoveTo(Position destination, Boolean extendSelection)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.MoveToStartOfTargetSegment(ISegmentContainerNode targetSegmentContainerNode, Boolean autoScroll)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.MoveToNextSegment(IsValidNextSegment segmentValidator)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.MoveToNextSegment(Nullable`1 segmentNavigationFilter)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.ConfirmSegment(Nullable`1 segmentNavigationFilter)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.ExecuteActiveSegment()
   bei Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.Execute()
   bei Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
   bei Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
   bei Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   bei Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
   bei Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnPreviewKeyDown(Keys keys)
   bei Sdl.Desktop.Platform.WinForms.GlobalKeysMessageFilter.PreFilterMessage(Message& m)
   bei System.Windows.Forms.Application.ThreadContext.ProcessFilters(MSG& msg, Boolean& modified)
   bei System.Windows.Forms.Application.ThreadContext.PreTranslateMessage(MSG& msg)
   bei System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FPreTranslateMessage(MSG& msg)
   bei System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   bei System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   bei System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   bei Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>Studio16</ProductVersion>
    <EntryAssemblyFileVersion>16.1.3.4096</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-1TMS6MJ\Ralf</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-1TMS6MJ</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16635244 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

    Here you are
  • 0

    Support Case Id : 00581916. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

    Oana Nagy | RWS Group

    _____________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Oana Nagy

    Error message in Trados Studio indicating a memory read operation failed, with an instruction to click 'OK' to close the program.

    And here is the next error message, before Studio shut down.
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 12:11 PM (GMT 0) on 4 Mar 2024]
  • 0 in reply to Ralf Adam

    It shuts down every 15-20 minutes and this is the only 'help' (=0.00 - zero) I get... I am fed up. SDL only sells expensive and defective software wit no support.

    Does anyone have experiences with memoQ or Across? Any recommendation will be apprecited. Thanks everyone!
  • 0 in reply to Ralf Adam

    Apologies for the delay in getting you a response.  Your ticket is in the queue and should be addressed tomorrow.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub