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2021 crashes permanently / 2014 License does not work

Ralf Adam

I have a Studio 2021 licence. This version has various problems, the main of which is that it crashes permanently, without any error notice, it just shuts down. Another is that it 'hangs' no reaction at all. In this case, the tast manager says that it is 'paused' (for whatever reason)I work with win 10, i5 core 16 Gb Ram

Not only that this circumstances are much annoying, they cost me a lot of time while I am under pressure with my jobs anyway. I am really fed up and I regret that I have bought a rather expensive product that is not working properly (Beta?)

So, I installed the 2014 version again. This one runs smoothly but it does not accept my licence and I work as a trial version only (although I have a plus version and on my laptop this one works well.)

To sum up, 2021 is not working properly and cannot be used on a professional basis. 2014 can still be used, but is outdated and does not accept a valid licence. I am already starting to ask colleagues about their experiences with other CAT tools and I consider a provider change (which, honestly I do not really want after more thamn 10 years SDL (SDLX, 2009, 2011, 2014, 2019, 2021)

I hope you will help me with ALL those issues immediately.

KR Ralf
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Parents Reply Children
  • 0 in reply to Oana Nagy

    Hi Steven,

     

    I have now done all these steps (parts 1 and 2) and everything is updated and seemingly in best order. Still, Studio often ‘hangs’, with ‘keine Rückmeldung’ (no response) and it just closed once more.

    This time I have stored an error message which might help.

    Please advise.

    KR Ralf
  • 0 in reply to Ralf Adam

    Hello ,

    Please post the error into the community.

    Saving this as an xml and then attaching it to the thread (using the insert option) is the best way

    Oana Nagy | RWS Group

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  • 0 in reply to Oana Nagy

    Fullscreen sdlerror-2021215-10h42m30s.sdlerror.xml Download 
    <SDLErrorDetails time="15.02.2021 10:42:49">
  <ErrorMessage>Der Wert darf nicht NULL sein.
Parametername: key</ErrorMessage>
  <Exception>
    <Type>System.ArgumentNullException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName>key</ParamName>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   bei System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   bei Sdl.FileTypeSupport.Framework.Native.AbstractMetaDataContainer.ReplaceMetaDataWithCloneOf(IEnumerable`1 toClone)
   bei Sdl.FileTypeSupport.Framework.Native.AbstractMetaDataContainer..ctor(AbstractMetaDataContainer other)
   bei Sdl.FileTypeSupport.Framework.Native.TranslationOrigin.Clone()
   bei Sdl.FileTypeSupport.Framework.Native.SegmentPairProperties..ctor(SegmentPairProperties other)
   bei Sdl.FileTypeSupport.Framework.Native.SegmentPairProperties.Clone()
   bei Sdl.TranslationStudioAutomation.IntegrationApi.Internal.Adaptors.ApiSegmentPair.get_Properties()
   bei Sdl.TranslationStudio.Plugins.Bookmarks.BookmarksViewModel.UpdateAutoBookmarks()
   bei Sdl.TranslationStudio.Plugins.Bookmarks.BookmarksViewModel._currentDocument_ActiveSegmentChanged(Object sender, EventArgs e)
   bei System.EventHandler.Invoke(Object sender, EventArgs e)
   bei Sdl.Desktop.Platform.Extensions.EventsExtensions.Raise(EventHandler e, Object sender)
   bei Sdl.TranslationStudioAutomation.IntegrationApi.Document.OnActiveSegmentChanged(Object sender, EventArgs e)
   bei System.EventHandler.Invoke(Object sender, EventArgs e)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.OnActiveSegmentChanged()
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.SideBySideEditor_ActiveRowChanged(Object sender, ActiveRowChangedEventArgs e)
   bei System.EventHandler`1.Invoke(Object sender, TEventArgs e)
   bei SideBySideEditor.raise_ActiveRowChanged(Object value0, ActiveRowChangedEventArgs value1)
   bei SideBySideEditor.OnActiveRowChanged(Object sender, ActiveRowChangedEventArgs args)
   bei SideBySideEditor.set_ActiveRowNumber(Int32 rowNumber)
   bei SideBySideEditor.UpdateActiveRow(IEditControl editControl)
   bei SideBySideEditor.OnSelectionChanged(Object sender, SelectionChangedEventArgs args)
   bei SideBySideEditor.Target_SelectionChanged(Object sender, SelectionChangedEventArgs args)
   bei System.EventHandler`1.Invoke(Object sender, TEventArgs e)
   bei AbstractFrameworkEditControl.raise_SelectionChanged(Object value0, SelectionChangedEventArgs value1)
   bei FrameworkEditControl.OnSelectionChanged(Object sender, SelectionChangedEventArgs args)
   bei FrameworkEditControlEventSource.SelectionChanged(FrameworkEditControlEventSource* )
   bei Tree.InputManager.v_MoveSelection(InputManager* , TextRange* )
   bei FrameworkSelection.MoveTo(Position destination, Boolean extendSelection)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.MoveToStartOfTargetSegment(ISegmentContainerNode targetSegmentContainerNode, Boolean autoScroll)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.MoveToNextSegment(IsValidNextSegment segmentValidator)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.MoveToNextSegment(Nullable`1 segmentNavigationFilter)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.ConfirmSegment(Nullable`1 segmentNavigationFilter)
   bei Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.ExecuteActiveSegment()
   bei Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.Execute()
   bei Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
   bei Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
   bei Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   bei Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
   bei Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnPreviewKeyDown(Keys keys)
   bei Sdl.Desktop.Platform.WinForms.GlobalKeysMessageFilter.PreFilterMessage(Message& m)
   bei System.Windows.Forms.Application.ThreadContext.ProcessFilters(MSG& msg, Boolean& modified)
   bei System.Windows.Forms.Application.ThreadContext.PreTranslateMessage(MSG& msg)
   bei System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FPreTranslateMessage(MSG& msg)
   bei System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   bei System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   bei System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   bei Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>Studio16</ProductVersion>
    <EntryAssemblyFileVersion>16.1.3.4096</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-1TMS6MJ\Ralf</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-1TMS6MJ</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16635244 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

    Here you are