Since I installed the latest Studio 2019 update yesterday I cannot use Concordance ("There was a problem while searching). I have totally uninstalled and reinstalled Trados (even the files) and had to enter license number again but nothing has changed. I believe others have had this issue. I have tried everything I've found on the web, posted by users and the community, but to no avail and I have a huge translation to do.
Hello Vicky Hart-Maldonado
Is this happening for local TMs, server-based TMs or for both?
If it happens for local TMs, where are they located, locally on your PC or on a shared drive?
If it happens for server-based TMs let me know what version of GroupShare are you using.
Thank you,
Sorin
Hi Sorin,
Thanks for your reply. It happens with server-based TMs. I don’t have any others. My client (huge agency) tells me that 2017 uses GroupShare but mine is 2019.
Regards,
Vicky
Hello Vicky Hart-Maldonado
Please ask your client what version of Groupshare they have. If it`s Groupshare 2015 then you have to install Studio 2019 CU7 to be able to work with server-based TMs.
Please refer to this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0037596
Thank you,
Sorin
Hi Sorin,
Thanks, I'll do so but I have been working like this previously in Studio 2019 (and before that in every previous version of Studio ) without adding anything else. They told me they have GroupShare 2017.
However, just to clarify exactly what the problem is because I have just opened the translation again and tried to see exactly what happens I can now report that the Concordance/Matches appears be working because some of the target is populating on the right and giving me percentages. What is absolutely not working is the CONCORDANCE SEARCH. I can send you photos. This means that I am connecting to the TM on the server and total and partial matches are filling the target. What I cannot do is look up anything via Concordance Search.
The warning on the amber strip under the Concordance section reads "There was a problem while searching. See the messages window for more information.
The message referred to reads: "an error has occurred when using the translation provider".
Whether I highlight a common word or a group of words in the source I get the same error messages.
Regards,
Vicky
Hi Sorin,
Thanks, I'll do so but I have been working like this previously in Studio 2019 (and before that in every previous version of Studio ) without adding anything else. They told me they have GroupShare 2017.
However, just to clarify exactly what the problem is because I have just opened the translation again and tried to see exactly what happens I can now report that the Concordance/Matches appears be working because some of the target is populating on the right and giving me percentages. What is absolutely not working is the CONCORDANCE SEARCH. I can send you photos. This means that I am connecting to the TM on the server and total and partial matches are filling the target. What I cannot do is look up anything via Concordance Search.
The warning on the amber strip under the Concordance section reads "There was a problem while searching. See the messages window for more information.
The message referred to reads: "an error has occurred when using the translation provider".
Whether I highlight a common word or a group of words in the source I get the same error messages.
Regards,
Vicky
P.S.
Hi again Sorin,
I just wanted to add that I really think it has something to do with the setting up of language pairs. There is something that keeps cropping up when I go into options - editor ...
Hello Vicky Hart-Maldonado
As this is not a licensing or installation issue please ask your client who has an SMA to log a Support case on your behalf for further investigation.
Thank you,
Sorin
Hello Sorin,
I did ask but they don't have a support contract! The link you directed me to says to downgrade, but I don't know how as it's not on the downloads page and the SDL chat is incapable of telling me where the link to the previous version is.
Thank you,
Vicky
Hello Vicky Hart-Maldonado
Here is the link for Studio 2019 CU7: https://downloadcentercdn.sdl.com/TP/Trados/T2019/SR2/CUs/CU7/SDLTradosStudio2019_SR2_CU7_2849.zip
Thank you,
Sorin
Hi Sorin,
Thank you so much. Do I have to do a complete uninstall first or can I do this over the new version?
Regards,
Vicky
Hello Vicky Hart-Maldonado
Please uninstall the current version first and then install CU7 version.
Thank you,
Sorin
Hi Sorin,
Before I saw your last message I had already deleted absolutely everything related to SDL. I then downloaded the old (CU7) version from the link you sent me and it worked. I am so relieved.
I certainly hope that the developers at SDL will learn from this. I will never do an update again after wasting three entire days.
If it ain't broke, don't mend it.
Thank you so much Sorin for your help.
Regards,
Vicky
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