Hello,
I am trying to deactivate my Trados Studio 2019 license offline, since I had a problem with Windows and I need to reinstall, but the SDL webpage does not allow me to deactivate it.
Is there some way to deactivate it offline to be able to use it when I am able to reinstall Windows and Trados?
Thank you for your help!
Kind regards,
Vicente
Hi Vicente,
Try using a different browser for this. For example, if you're trying to perform this operation in Chrome, use Microsoft Edge or Firefox instead.
I hope this helps!
All the best,
Ali 
Hi Alison,
Thank you for your reply!
I tried using Firefox, but it still doesn't work. The offline deactivation SDL page shows this message at the bottom: "An error has occurred during offline-deactivation. If you continue to have problems, please log a support request".
I believe it is because the offline deactivation asks for a deactivation certificate which I don't have (I would need to generate it from the old Trados installation, but I had to reinstall Windows, so I am not able to do this).
Any ideas on how to deactivate the license on the SDL website to be able to activate my new Trados installation?
Thank you for your help!
Best regards,
Vicente
Hi Alison,
Thank you for your reply!
I tried using Firefox, but it still doesn't work. The offline deactivation SDL page shows this message at the bottom: "An error has occurred during offline-deactivation. If you continue to have problems, please log a support request".
I believe it is because the offline deactivation asks for a deactivation certificate which I don't have (I would need to generate it from the old Trados installation, but I had to reinstall Windows, so I am not able to do this).
Any ideas on how to deactivate the license on the SDL website to be able to activate my new Trados installation?
Thank you for your help!
Best regards,
Vicente
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