Hello,
I am trying to deactivate my Trados Studio 2019 license offline, since I had a problem with Windows and I need to reinstall, but the SDL webpage does not allow me to deactivate it.
Is there some way to deactivate it offline to be able to use it when I am able to reinstall Windows and Trados?
Thank you for your help!
Kind regards,
Vicente
Hi Vicente,
Try using a different browser for this. For example, if you're trying to perform this operation in Chrome, use Microsoft Edge or Firefox instead.
I hope this helps!
All the best,
Ali 
Hi again,
I contacted SDL support. After resetting the license, I was able to activate it in the new Trados install.
Thank you for your help!
Best regards,
Vicente
Hi Vicente,
I'm so glad you were able to find a solution
Sorry it took me so long to see your reply, I've been really busy...
Stay safe!
Ali
Hi Vicente,
I'm so glad you were able to find a solution
Sorry it took me so long to see your reply, I've been really busy...
Stay safe!
Ali
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