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I have replaced my hard disk, I have resetted the license, but now I cannot create new projects since the route of the documents is not recognised. Can yoy help me out, please?
I have replaced my hard disk, I have resetted the license, but now I cannot create new projects since the route of the documents is not recognised. Can yoy help me out, please?
Can you elaborate on this problem a little it please?
Paul Filkin | RWS Group
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Dear Paul,
My version of Trados Studio is 2019.
I had to replace my hard disk (PC is the same) and I was told to reset the license. I did so, but when I try to create a new project, the message is script error, as you can see below:
The error occurs when I try to load a file into Trados to create a new project.
Thank you so much for your kind response and have a nice day!
Carolina
Hello Carolina Valencia ,
I think the error is being generated by an old template which is looking for a location that no longer exists.
Try resetting the default template
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0030427
Restart Studio and then try creating a new project.
Oana Nagy | RWS Group
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In addition to the suggestion from Steve... and in case it doesn't work... try disabling your anti-virus. It could be interfering with the rendering of this view.
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Hi @Paul and @Steven Whale,
I have followed both instructions given by you, but the problem still persists.
Please, if you can provide me with new instructions, I would appreciate it very much.
Carolina
Carolina Valencia Support Case Id : 00582858. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Paul Filkin | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi @Paul:Thank you very much for all your help.
Have a nice Friday!
Carolina