Carolina Valencia

Can you elaborate on this problem a little it please?

• what version of Trados Studio?
• what is the exact error message? (screen shot might help too)
• when exactly does the error occur?

Dear Paul,

My version of Trados Studio is 2019.

I had to replace my hard disk (PC is the same) and I was told to reset the license. I did so, but when I try to create a new project, the message is script error, as you can see below:

  The error occurs when I try to load a file into Trados to create a new project.

Thank you so much for your kind response and have a nice day!

Carolina

Hello Carolina Valencia ,

I think the error is being generated by an old template which is looking for a location that no longer exists.

Try resetting the default template

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0030427

Restart Studio and then try creating a new project.

Carolina Valencia

In addition to the suggestion from Steve... and in case it doesn't work... try disabling your anti-virus.  It could be interfering with the rendering of this view.

Hi @Paul and @Steven Whale,

I have followed both instructions given by you, but the problem still persists.

Please, if you can provide me with new instructions, I would appreciate it very much.

Carolina

Carolina Valencia Support Case Id : 00582858. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Hi @Paul:Thank you very much for all your help.

Have a nice Friday!

Carolina