Hard disk replacement

Question

I have replaced my hard disk, I have resetted the license, but now I cannot create new projects since the route of the documents is not recognised. Can yoy help me out, please?

Paul · Answer

Carolina Valencia 
 Can you elaborate on this problem a little it please? 
 
 what version of Trados Studio? 
 what is the exact error message? (screen shot might help too) 
 when exactly does the error occur?

Oana Nagy · Answer

Hello Carolina Valencia , 
 I think the error is being generated by an old template which is looking for a location that no longer exists. 
 Try resetting the default template 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0030427 
 Restart Studio and then try creating a new project.

Paul · Answer

Carolina Valencia 
 In addition to the suggestion from Steve... and in case it doesn't work... try disabling your anti-virus. It could be interfering with the rendering of this view.

Paul · Answer

Carolina Valencia Support Case Id : 00582858. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Portfolio > 2. Licensing and Installation

Hard disk replacement