license problem

I got my SDL Trados Studio 2019 Freelance License in 29/01/2019 - order: 524253.

Launchign SDL Trados it sends a messagge error like this: your trial has expired. There are not licenses connected to the activation code provided.

If I press on "activate" ask for activation code but didn't recognise it. 

I know that the license can't expire, so what's the problem?