Hello Yuki Reed

Please try to follow the below steps :

1. Download the latest version for Studio 2019 from the following link: https://downloadcentercdn.sdl.com/TP/Trados/T2019/SR2/CUs/CU8/SDLTradosStudio2019_SR2_CU8_3007.zip

2. Run the installer downloaded at step 1.

3. If you receive any error message please try to install Studio 2019 SR2 manually following the steps from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029228

Thank you,

Sorin

Dear Sorin,

Thank you for your reply.

I have already tried 1.

According to the article 3, I had a look at the dependency, find the below is missing. How can I install it? The article doesn't say how to.

• NDP471-KB4033342-x86-x64-AllOS-ENU.exe

Yuki

Hello Yuki Reed

You can skip that, please try to install the below components from C:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2019

• MTCore15.msi(SDL MultiTerm Core Components)
• MTStudio15.msi (SDL MultiTerm Desktop)

Thank you,

Sorin

Thank you. I installed both and now on the step 2.

But no success with message 'The older version of SDL Trados Studio SR2 cannot be removed. Contact your technical support group'

Yuki

Yuki Reed Support Case Id : 00585874. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Sorin, thank you very much for your help.