Hello Tine Wouters

Please try to follow the below steps :

1. Download the latest version for Multiterm 2019 from the following link: sdlpatches:5dlpatch35@ftp-emea.sdlproducts.com/.../SDLMultiTermDesktop2019_CU6_56482.zip

2. Run the installer downloaded at step 1.

3. If you receive any error message please try to install Studio 2019 SR2 manually following the steps from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029228

Thank you,

Sorin

Hello Sorin,

First of all, thank you for taking the time to answer my question. 

The link from step 1 of your explanation, however, doesn't seem to work. I have tried accessing it directly from your answer, and also copying it into Firefox, Chrome and Edge, but none ot these options worked. Can you help me out here, please?

Regards,

tineke

Hello Tine Wouters

I just checked the link and the download starts on my end. Please try to download it from the bottom of this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380 

Thank you,

Sorin

Hello Sorin,

I have just done what you told me to do, I noticed some different pop-ups and screens while opening Trados, but when I went to MultiTerm DeskTop, and clicked on it, I still received the same message ("root element missing"/"falta el elemento raíz"). I hope this is less upsetting to you than it is to me... 

Thanks again, and I surely hope you have another possible solution in mind...

Best,

tineke

Hello Sorin,

I have just done what you told me to do, I noticed some different pop-ups and screens while opening Trados, but when I went to MultiTerm DeskTop, and clicked on it, I still received the same message ("root element missing"/"falta el elemento raíz"). I hope this is less upsetting to you than it is to me... 

Thanks again, and I surely hope you have another possible solution in mind...

Best,

tineke