Hi everyone,
I installed Trados Studio Freelance 2021 about 1 month ago. I'm using it on a Mac through a virtual machine (Parallels).
Now, Trados has crashed, I have no longer access to any button or menu, I cannot close Trados and any action I try to do, I'm getting this error message: "La référence d'objet n'est pas définie à une instance d'objet".
I would like to uninstall and reinstall Trados. But, before I do so, do I need to deactivate my license?
Thank you for your help!!
Hello Peggy Van Oudenhove ,
If you are able to start Studio, then I would suggest deactivating Studio.
However, as you will be reinstalling on the same machine, then its shouldnt be necessary.
The error you have described is very generic and doesn't tell us anything at all- perhaps you could post the full error stack?
Oana Nagy | RWS Group
_____________
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<SDLErrorDetails time="23-03-21 15:37:48">
<ErrorMessage>La référence d'objet n'est pas définie à une instance d'un objet.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.TranslationStudio.Editor</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.RemoveRetargetableActionHandlers()
à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.OnDeactivate()
à Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.OnDeactivate()
à Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.OnDeactivate()
à Sdl.TranslationStudio.Editor.EditorView.OnViewPartDeactivated(IViewPartReference viewPartReference)
à Sdl.Desktop.Platform.AbstractViewWithParts.Control_ViewPartDeactivated(IViewWithParts view, IViewPartReference viewPartReference)
à Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnViewPartDeactivated(IViewPartReference viewPartReference)
à Sdl.Desktop.Platform.WinForms.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
à Sdl.Desktop.Platform.WinForms.DockingViewContentControl._manager_PaneActivate(Object sender, ControlPaneEventArgs e)
à Infragistics.Win.UltraWinDock.UltraDockManager.OnPaneActivate(ControlPaneEventArgs e)
à Infragistics.Win.UltraWinDock.UltraDockManager.FireEvent(DockManagerEventIds id, EventArgs e)
à Infragistics.Win.UltraWinDock.UltraDockManager.NotifyPossibleActivePaneChange()
à Infragistics.Win.UltraWinDock.UltraDockManager.OnFormActivated(Object sender, EventArgs e)
à System.EventHandler.Invoke(Object sender, EventArgs e)
à System.Windows.Forms.Form.OnActivated(EventArgs e)
à System.Windows.Forms.Form.set_Active(Boolean value)
à System.Windows.Forms.Form.WmActivate(Message& m)
à System.Windows.Forms.Form.WndProc(Message& m)
à Sdl.Desktop.Platform.WinForms.StudioWindowForm.WndProc(Message& message)
à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.1.3.4096</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Professionnel</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1036</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>PEG732B\peg</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>PEG732B</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>3122516 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
There you go.
Thank you.
But if you confirm it's not necessary to deactivate my license to reinstall on the same machine, then I guess I can just proceed with deinstallation...
Do you confirm?
Thanks!
<SDLErrorDetails time="23-03-21 15:37:48">
<ErrorMessage>La référence d'objet n'est pas définie à une instance d'un objet.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.TranslationStudio.Editor</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.RemoveRetargetableActionHandlers()
à Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.OnDeactivate()
à Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.OnDeactivate()
à Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.OnDeactivate()
à Sdl.TranslationStudio.Editor.EditorView.OnViewPartDeactivated(IViewPartReference viewPartReference)
à Sdl.Desktop.Platform.AbstractViewWithParts.Control_ViewPartDeactivated(IViewWithParts view, IViewPartReference viewPartReference)
à Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnViewPartDeactivated(IViewPartReference viewPartReference)
à Sdl.Desktop.Platform.WinForms.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
à Sdl.Desktop.Platform.WinForms.DockingViewContentControl._manager_PaneActivate(Object sender, ControlPaneEventArgs e)
à Infragistics.Win.UltraWinDock.UltraDockManager.OnPaneActivate(ControlPaneEventArgs e)
à Infragistics.Win.UltraWinDock.UltraDockManager.FireEvent(DockManagerEventIds id, EventArgs e)
à Infragistics.Win.UltraWinDock.UltraDockManager.NotifyPossibleActivePaneChange()
à Infragistics.Win.UltraWinDock.UltraDockManager.OnFormActivated(Object sender, EventArgs e)
à System.EventHandler.Invoke(Object sender, EventArgs e)
à System.Windows.Forms.Form.OnActivated(EventArgs e)
à System.Windows.Forms.Form.set_Active(Boolean value)
à System.Windows.Forms.Form.WmActivate(Message& m)
à System.Windows.Forms.Form.WndProc(Message& m)
à Sdl.Desktop.Platform.WinForms.StudioWindowForm.WndProc(Message& message)
à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.1.3.4096</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Professionnel</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1036</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>PEG732B\peg</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>PEG732B</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>3122516 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
Thanks Steven.
Do you confirm that it is not necessary to deactivate my license since I will be reinstalling on the same machine?
Thank you!
Hello Peggy Van Oudenhove ,
Yes this shouldn't be necessary.
However, looking at the errors you have posted, a reinstallation won't resolve these issues necessarily.
First try a Reset Windows Layout (Studio - View) If you can open Studio, otherwise I would advise a REPAIR first and then reset if required
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub