Hello Andrew Barclay

Your license is available for activation so all you need to do is to download and install Studio 2021 from your SDL account > Products & Plans > Downloads or from the following link: https://downloadcentercdn.sdl.com/TP/Trados/T2021/CUs/SR1_CU4/SDLTradosStudio2021_SR1_CU4_4184.zip

Once Studio 2021 is installed you can activate your license as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039555

Thank you,

Sorin

Hi Sorin,

Thanks for your prompt reply. I was able to do the first part and download onto my new laptop. Then, I went to do the second part; however, it does not activate like the link says. Do I need to delete the program from my old laptop or is there something i can do with the new laptop.

Rgds,

Andrew

My license shows me as the 1 user, In Use = 0 and Available = 1.

Hello Andrew Barclay

This means that the license is available for activation. What happens when trying to activate the license? Please send a screenshot if you have any error messages.

Thank you,

Sorin

Here's a screenshot

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Hello Andrew Barclay

This shows that the license is available for activation but what I`m asking is what happens when you actually try to activate this license in Studio 2021?

Thank you,

Sorin

I just realised I have to open the program after downloading and complete the details. The TM User ID = LAPTOP-UMFIAP4O\Andrew. Is that going to be the old laptop or the new one?

Hello Andrew Barclay

The "TM User ID = LAPTOP-UMFIAP4O\Andrew" is not relevant in the installation / activation process. You simply need to install the downloaded program on the new laptop, open the program and activate the license.

Thank you,

Sorin

OK. We're in business. Thank you very much for your kind assistance. If I had to give a star rating with 10 or a grade with A as the top, you'd get it

Andrew Barclay

Just for future reference... this is a public forum so probably not a good idea to post your activation code, email etc. in here.  We don't need them as we do know who you are and look them up ourselves if we need them.  I have edited your image to blur them out.