Hi Ricarda,

I presume you mean that you didn't release the license from your old PC. You can simply open Studio on your old PC, click on the Help tab > Product Activation > Deactivate.

Close Studio. Open Studio on your new PC.

Go to your SDL Account Licenses page, here: https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.asp then highlight and copy your activation code, which you can then paste into your new PC via he Help tab > Product Activation etc.

If you don't have your old PC or have a problem releasing the license, here is how to reset your license yourself:

Self-Reset Single User licenses

Alternatively, go to: https://www.trados.com/contact/chat.html and click on the Chat button.

Hope this helps,

All the best,

Ali 

Dear Ricarda, Support Case Id : 00596833, Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Hi Alison and Vivek,

Thank you so much for your help, I have just been able to activate my license succesfully. I couldn't release the license from the old PC, it decided to unexpectedly terminate itself...

Have a lovely day, and thanks again,

XxxRicarda

Hi Ricarda,

Thanks! Always a joy to help. You have a lovely day too!

Ali xxx