Help activating my Trados studio license in a new PC

Question

Hello, 
 I have recently bought a new PC and my current license for Trados Studio Professional 2019 does not work. Is there anyone who can help me with this issue? 
 Many thanks in advance. 
 Xxx

Former Member · Accepted Answer

Dear Ricarda, Support Case Id : 00596833, Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Alison Field · Answer

Hi Ricarda, 
 Thanks! Always a joy to help. You have a lovely day too! 
 Ali xxx

Alison Field · Answer

Hi Ricarda, 
 I presume you mean that you didn't release the license from your old PC. You can simply open Studio on your old PC, click on the Help tab > Product Activation > Deactivate. 
 Close Studio. Open Studio on your new PC. 
 Go to your SDL Account Licenses page, here: https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.asp then highlight and copy your activation code, which you can then paste into your new PC via he Help tab > Product Activation etc. 
 If you don't have your old PC or have a problem releasing the license, h ere is how to reset your license yourself: 
 Self-Reset Single User licenses 
 Alternatively, go to: https://www.trados.com/contact/chat.html and click on the Chat button. 
 Hope this helps, 
 All the best, 
 Ali

Trados Portfolio > 2. Licensing and Installation

Help activating my Trados studio license in a new PC

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