Hi,
For my following license xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx activated on 06.02.2016, I need to deactivate the license.
I tried to do so, but received an error message during my offline deactivation. Could you please deactivate it so I can move forward with this process?
Thanks in advance for your fast problem resolution + confirmation per mail.
Best regards,
Mitsuko Moser
Hello Mitsuko,
If your activation(s) is/are in use, then you should have an option to Reset License in the Licenses section of your SDL account!
Please click on this option to reset 1 of your activations!
Thank you!
Best regards,
Adrian Gheorghitoiu | Customer Experience Order Processing Specialist | RWS Group
RWS Group Technology
Hello Adrian,
I do not have this option "Reset License" on this license only (but I do have this option on others). Since I cannot do the reset on this license by myself, I would need to contact the SDL support directly in order to have a remote deactivation of this specific license. Could you please send me an SDL contact e-mail address? Thanks in advance for your help and have a nice day.
Best regards,
Mitsuko
Hello Mitsuko,
Simply use this link to reset your license:
https://gateway.sdl.com/liveagentlicensing
Best regards,
Adrian Gheorghitoiu | Customer Experience Order Processing Specialist | RWS Group
RWS Group Technology
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