Hello Marina Soldati

What version of Studio are you trying to install? 

Please send a screenshot with the error message.

Thank you,

Sorin

Hi!

The screen only says that there was an error downloading the files but these are the last lines of the install log after accepting the EULA

Copying files to temporary directory "C:\Users\Marina\AppData\Local\Temp\VSDE1E5.tmp\"
Downloading files to "C:\Users\Marina\AppData\Local\Temp\VSDE1E5.tmp\"
(20/05/2021 09:37:33 a.m.) Downloading 'DotNetFX472\NDP472-KB4054531-Web.exe' from 'go.microsoft.com/.../ to 'C:\Users\Marina\AppData\Local\Temp\VSDE1E5.tmp\'
Download completed at 20/05/2021 09:37:34 a.m.
Downloading failed with HRESULT=-2146697211

I hope you can help

Thank you!

Marina

Hello Marina Soldati

Make sure you have all Windows updates installed then try to install Studio 2019 manually: gateway.sdl.com/.../communityknowledge

If it doesn`t work, try to download and install the component (Microsoft .NET Framework 4.7.2) mentioned in the message  from here: https://support.microsoft.com/en-us/topic/microsoft-net-framework-4-7-2-web-installer-for-windows-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Then run the Studio installer again.

Thank you,

Sorin

Hello Marina Soldati

Make sure you have all Windows updates installed then try to install Studio 2019 manually: gateway.sdl.com/.../communityknowledge

If it doesn`t work, try to download and install the component (Microsoft .NET Framework 4.7.2) mentioned in the message  from here: https://support.microsoft.com/en-us/topic/microsoft-net-framework-4-7-2-web-installer-for-windows-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Then run the Studio installer again.

Thank you,

Sorin

Thank you!