Hello Mirta Boschetti

Please follow these steps to solve the issue: 

1. Close Studio.
2. Go to : C:\ProgramData\SDL\SDL Trados Studio\Studio16\Data
3. Rename the file Studio.lic, e.g. to Studio_old.lic.
4. Reactivate Studio.

Note: If you can't find the path above open Windows File Explorer, click on View and check "Hidden Items" checkbox. 

For future reference, I recommend to deactivate the license from Studio > Help > Product activation instead of using the Reset option (this should be used when the normal deactivation doesn`t work).

Thank you,

Sorin

Hello Mirta Boschetti

Please follow these steps to solve the issue: 

1. Close Studio.
2. Go to : C:\ProgramData\SDL\SDL Trados Studio\Studio16\Data
3. Rename the file Studio.lic, e.g. to Studio_old.lic.
4. Reactivate Studio.

Note: If you can't find the path above open Windows File Explorer, click on View and check "Hidden Items" checkbox. 

For future reference, I recommend to deactivate the license from Studio > Help > Product activation instead of using the Reset option (this should be used when the normal deactivation doesn`t work).

Thank you,

Sorin

Thank you very much, this was very helpful.

I had to reset the license before restoring the PC because I couldn't open Trados (the PC had a crash and won't open 90% of the programs). I hope it won't happen again in the future!