Translate
I have bought an upgrade from Trados Studio 2017 to 2021, and have downloaded and installed it but when I try to activate it I cannot find the actication key i.e. the product is no in my Account's Licences list. What should I do?
I have bought an upgrade from Trados Studio 2017 to 2021, and have downloaded and installed it but when I try to activate it I cannot find the actication key i.e. the product is no in my Account's Licences list. What should I do?
Hi Terhi Aalto,
In order to see the 2021 license released in your Licenses section from your SDL account, you'll have to process the upgrade - that means you switch the 2017 license (becomes deactivated) with the 2021 license.
To do that please see the below steps:
To process the upgrade from your 2017 version to the 2021 one please follow the below steps
Log in into your SDL account
Click on Products & Plans - Licenses tab
Click on the blue banner with the message 'You have 1 upgrade available'
On the next page click on "Upgrade" button again
Once all done return to licenses tab where the 2021 license code will appear.
For a step to step guide with images please use this link - https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/4164/how-to-upgrade-my-existing-sdl-trados-studio-legacy-licence
Hope it helps!
Regards,
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
