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I have bought an upgrade from Trados Studio 2017 to 2021, and have downloaded and installed it but when I try to activate it I cannot find the actication key i.e. the product is no in my Account's Licences list. What should I do?
I have bought an upgrade from Trados Studio 2017 to 2021, and have downloaded and installed it but when I try to activate it I cannot find the actication key i.e. the product is no in my Account's Licences list. What should I do?
Hi Terhi Aalto,
In order to see the 2021 license released in your Licenses section from your SDL account, you'll have to process the upgrade - that means you switch the 2017 license (becomes deactivated) with the 2021 license.
To do that please see the below steps:
To process the upgrade from your 2017 version to the 2021 one please follow the below steps
Log in into your SDL account
Click on Products & Plans - Licenses tab
Click on the blue banner with the message 'You have 1 upgrade available'
On the next page click on "Upgrade" button again
Once all done return to licenses tab where the 2021 license code will appear.
For a step to step guide with images please use this link - https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/4164/how-to-upgrade-my-existing-sdl-trados-studio-legacy-licence
Hope it helps!
Regards,
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Terhi Aalto,
In order to see the 2021 license released in your Licenses section from your SDL account, you'll have to process the upgrade - that means you switch the 2017 license (becomes deactivated) with the 2021 license.
To do that please see the below steps:
To process the upgrade from your 2017 version to the 2021 one please follow the below steps
Log in into your SDL account
Click on Products & Plans - Licenses tab
Click on the blue banner with the message 'You have 1 upgrade available'
On the next page click on "Upgrade" button again
Once all done return to licenses tab where the 2021 license code will appear.
For a step to step guide with images please use this link - https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/4164/how-to-upgrade-my-existing-sdl-trados-studio-legacy-licence
Hope it helps!
Regards,
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
