Hello Katrin Braams

Are you receiving this error when trying to download the plugin through Studio?

Please try to download the plugin from Appstore: https://appstore.sdl.com/language/app/deepl-translation-provider/847/

Thank you,

Sorin

Thanks for your reply. I am not trying to download the plug-in. I already have it installed. Within Studio I get a prompt to update the plug-in. There even is a designated button which says "update plugin". Upon pressing the button I am prompted to log into my SDL account. When entering the data I receive said error messages (see below).

Thanks for your reply. I am not trying to download the plug-in. I already have it installed. Within Studio I get a prompt to update the plug-in. There even is a designated button which says "update plugin". Upon pressing the button I am prompted to log into my SDL account. When entering the data I receive said error messages (see below).

Hello Katrin Braams

When you click on Update Studio practically tries to download the App in the background and install it. There are 2 options to resolve this:

1.  Create a Language Cloud account to be able to download/update Apps from Studio.

2. Download the Apps you need directly from Appstore: https://appstore.sdl.com/language/app/deepl-translation-provider/847/  - this link is a direct link for DeepL.

Before installing the new version of DeepL try to uninstall the previous one as described in this article: gateway.sdl.com/.../communityknowledge

Thanks,

Sorin