Hello Katalin VERES

What version of Studio are you using? 

Please send a screenshot with the error message.

Thank you,

Sorin

Dear Sorin, 

I have a subsciption to SDL Trados Studio 2021.

The error message is the following since 2 days and aftér reinstallations as well.

Type>System.FormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>mscorlib</Source>

<HResult>-2146233033</HResult>

-<StackTrace>

-<![CDATA[ em System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
em System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
em System.Convert.FromBase64String(String s)
em Sdl.Core.Cryptography.SymmetricCryptographer.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.Encrypter.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.EncryptedSubscriptionDataFileRepository.ReadContent()
em Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense.LoadSubscriptionFromLocalStore()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
em Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator)
em Sdl.TranslationStudio.Application.Launcher.RunApplication()]]>

Many thanks for your kind help!

Best regards, 

Katalin

Dear Sorin, 

I have a subsciption to SDL Trados Studio 2021.

The error message is the following since 2 days and aftér reinstallations as well.

Type>System.FormatException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>mscorlib</Source>

<HResult>-2146233033</HResult>

-<StackTrace>

-<![CDATA[ em System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
em System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
em System.Convert.FromBase64String(String s)
em Sdl.Core.Cryptography.SymmetricCryptographer.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.Encrypter.Decrypt(String encryptedText)
em Sdl.TranslationStudio.LanguageCloud.Subscription.EncryptedSubscriptionDataFileRepository.ReadContent()
em Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense.LoadSubscriptionFromLocalStore()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
em Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
em Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator)
em Sdl.TranslationStudio.Application.Launcher.RunApplication()]]>

Many thanks for your kind help!

Best regards, 

Katalin

Katalin VERES please try the steps from this article:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039801

Let me know if this works.

Unfortunately, it doesn't work.

Nevertheless, these steps must must be very close to the real solution of the problem, as it seems that the "log-in function" is missing/working non-properly/ after opening Trados.

Thanks a lot for your help.