Licensing information for Trados Studio 2014 freelance not available

Question

Hi 
 On 13.03.2015 I purchased the upgrade to Trados Studio 2014 freelance. I received the following information in a mail on the same day 
 Order Information 
 Your order number is 361431 
 Thank you for your payment, your order has now been processed. To view the details of this order, please visit the SDL Account area of our website. 
 
 However, I still cannot see any licensing information on my licenses page. Please provide me with the licensing information AS SOON AS POSSIBLE. 
 I cannot work using Trados at present because the 2011 licence has been cancelled. I desperately need to complete and deliver two jobs using the program - because your system is not working I will now be late.

Paul · Accepted Answer

Hi Richard, 
 Your 2011 license has not been cancelled. You are allowed to use this even when you upgrade to 2014 as long as it's on the same machine. The problem as far as I can see is tha you have simply not processed your order. Please go to your account, click on Licenses and you'll see it says Upgrades Available on the left. Go there and follow the process to upgrade your licenses.

Trados Portfolio > 2. Licensing and Installation

Licensing information for Trados Studio 2014 freelance not available