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I urgently need to transfer my Trados 2017 license from my PC to my laptop now to be able to complete the urgent delivery of an important project.
I proceeded as usual online but received a "Deactivation failed" message. Tried again, but it was impossible to continue.
Then tried to deactivate offline. But when I tried to paste the "deactivation certificate" in Trados I have received the "Deactivation failed" message again. However, now my license is Deactivated on my PC.
I then tried to activate the license on my PC with my activation code, but received the message "Activation failed. Please provide a quantity less or equal to your remaining quantity of zero" !!
I did not change anything in my Windows 10 PC system since last activation. Did not even install any new app.
Now it is almost 3 am Central European Time, and I need to go to sleep and to be sure that I can have my Trados license active on my desktop by tomorrow morning. I have been using and upgrading Trados licenses constantly since 2001 and I never had this before.
Please notice that if not fixed in time, this is going to create a case of significant financial damages.
I look forward to receiving your timely reply.
Faithfully,
Luca Tutino
