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I need to deactivate my Studio 2017 Freelance version so I can erase everything on my computer.
When I click on "Deactivate" a messages says: "Deactivation failed. Could not revoke this license. Revocation is either complete or revocation proof is already uploaded."
So I try offline activation but I get an error when copying the deactivation authorization to generate a certificate, message is:
Error Message: Failed to deactivate offline. The specified deactivation authorization may not be valid. Validate your deactivation authorization against the authorization in your SDL account.
So I sent an e-mail to sdl support describing the problem and I received a message (to which I can't reply) which says:
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Please note that we no longer accept new support cases through email.
If you would like to raise a new support case please login to your RWS Account and then click on ‘Get Supportâ€
. You can then click on ‘Log a Case†to raise a new case with RWS Technical Support.
Kind regards,
RWS Technical Support
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So I went to my RWS account but there's no "Get Support" where I can click on and thus I can't "Log a Case" unless there's another way to log a case I am not aware of.
Why it's so hard to deactivate my product?
Please note that we no longer accept new support cases through email.
If you would like to raise a new support case please login to your RWS Account and then click on ‘Get Supportâ€
. You can then click on ‘Log a Case†to raise a new case with RWS Technical Support. Kind regards,
RWS Technical Support
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So I went to my RWS account but there's no "Get Support" where I can click on and thus I can't "Log a Case" unless there's another way to log a case I am not aware of.
Why it's so hard to deactivate my product?
