Hello Whedly,

If you check the Licenses section of your SDL account, then you should be able to see that your license doesn't have available activations at this moment. 

However, you can also see the Reset License option, and if you click on it, you should be able to reset 1 of these activations, so you can use the license on another device. 

Please get back to us if you need further assistance!

Thank you!

Best regards,

Adrian

Hi!

I have the same problem: I purchased SDL Trados Studio 2019 in December 2018 and I have installed it on one device. Having bought a second laptop I need to use Trados on this second laptop as well. I don't quite understand your answer Adrian, clicking on the Reset License option I can do... What? Move the activation to the new laptop, thus excluding the old one, or can I use the license on both devices?

Hi alessandra cicala

If you have a Trados Studio 2019 freelance Plus it means you can install and activate the software on 2 separate machines at the same time . So practically you would install Trados studio 2019 on the new machine and activate it with the same code that you have in your SDL account - licenses tab. 

In case you have a 2019 freelance or if you have already used the 2 activations available for  2019 freelance plus (so if in your SDL account - Licenses tab it shows bot activations are in use  ), then in order to activate the license on the new PC it is needed to reset one activation. To do a  license reset  you would need to follow the steps from this KB article - https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 

Hope this helps 

Loredana 

Hi Loredana,

I have 2019 freelance 

Users1 In Use1 Available0"

this means that I have to choose on which device I want to use my license, or is there the possibility to upgrade to Plus? And how much would that cost?

Thank you for your help!

Alessandra

Hi alessandra cicala

Yes this means that you can use Trados studio on a single PC at a time . So you can move the license from one PC to another. Please use the below link to see the exact steps to follow 

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/1331/how-to-transfer-my-existing-licence-to-a-new-computer 

Yes it is possible to upgrade from 2019 Freelance to 2021 freelance plus, and for this just need to check online store - https://www.trados.com/store/ 

Best regards, 

Loredana 

Thank you for answering me. I have another question: I need to install trados on a new pc, the old one does not connect to the internet. Can I return/reset the licence from the new machine and then activate it again always on the same machine? I think I can, but I would like to be absolutely sure. Thanks for helping!

Hello alessandra cicala,

You can reset your Freelance 2019 license if you wish, and reactivate it on the same device. However, if you reset your license more than 3 times within 12 months, you may need the help of the Licensing team to reset your license. 

Best regards,

Adrian

Hello alessandra cicala,

You can reset your Freelance 2019 license if you wish, and reactivate it on the same device. However, if you reset your license more than 3 times within 12 months, you may need the help of the Licensing team to reset your license. 

Best regards,

Adrian