Hello Daniela Winert

Your license has been reset, please try to reactivate it.

Thank you,
Sorin

Multumesc, Sorin, unfortunately I get this error message, what s

hall I do?

Hello Daniela Winert

Please follow the below steps: 

1. Close Studio.
2. Go to : C:\ProgramData\SDL\SDL Trados Studio\Studio15\Data
3. Rename the file Studio.lic, e.g. to Studio_old.lic.
4. Reactivate Studio.

Note: If you can't find the path above open Windows File Explorer, click on View and check "Hidden Items" checkbox. 

Thank you,

Sorin

Hello Daniela Winert

Please follow the below steps: 

1. Close Studio.
2. Go to : C:\ProgramData\SDL\SDL Trados Studio\Studio15\Data
3. Rename the file Studio.lic, e.g. to Studio_old.lic.
4. Reactivate Studio.

Note: If you can't find the path above open Windows File Explorer, click on View and check "Hidden Items" checkbox. 

Thank you,

Sorin

Dear Sorin,

 I get the same error message, now I have two files, Studio 15 and Studio 16 and I renamed it the in both of them, because in 2015 it didn't work.

I 'm just trying to deactivate the license again, I'll let you know what happens.

Thank you and kind regards

Daniela

Hello Daniela Winert

You have to rename the Studio.lic file from C:\ProgramData\SDL\SDL Trados Studio\Studio15\Data.

Studio 16 folder is for 2021 version and from the screnshot I can see that you have 2019 version.

Thank you,

Sorin

Dear Sorin,

Unfortunately nothing works, the license has been reactivated on the new machine but O get now this error message

On the desktop computer I get this one I cannot transfer the license   on my laptop, it is still on the desktop machine active and I tested it, it works there, it was reactivated for the desktop again.

Kind regards

Daniela

Hello Sorin,

It didn't work by renaming the file first in 2015 either, nothings works and I did not get any other suggestion to solve the problem. The license cannot be transferred from the desktop to the laptop again, it is and remains active on the desktop machine, whatever I try.

Someone from the licensing team told me yesterday that after more than three deactivations this could no longer work. Is there perhaps any other solution?

Kind regards

Daniela

Hello Daniela Winert

I`m afraid you`re doing something wrong because the instructions I sent always resolve this kind of issues. Support Case 00607319 was logged for you and one of the RWS engineers will contact you today in order to have a remote session and fix the issue.

Thank you,

Sorin

Hello Sorin,

I am sure I do something wrong and I wolud like to know what .

I am looking forward to hearing the opinion of the RWS engineer today.

Kind regards anf thank you,

Daniela