Hello Delphine Siret ,

Please provide us with the full error stack

Please also tell us exactly what operating system and what device you are trying to install the software on.

Hi,

Please find attached the error log:

2021-06-14 10:06:05,522 INFO  : Logging started. 
2021-06-14 10:06:05,522 INFO  : Sdl.Tools.Chainer.ProgramOptions:
Base: Sdl.Tools.Chainer.ProgramOptions
Help switch present: False
Error text: 
Options:
  [task, install]
  [suite, TradosStudio.Suite]
  [uilevel, all]
  [noconsole, ]
  [loglevel, all]
Arguments:

Task: Installation
UILevel: All
Suite path: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1\TradosStudio.Suite
Response path: 
Logger directory: C:\ProgramData\SDL\Chainer\Logs
Logger level: ALL
MSI log level: Verbose
Confirm ? no 
2021-06-14 10:06:05,604 INFO  : Loading version 1.8 suite. 

I use a virtual machine (VirtualBox) with Windows 7 on a MacBookPro.

Kind regards,

Hello Delphine Siret

Please try to install Studio 2021 manually as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029227

Thank you,

Sorin

Hi Sorin,

I've already tried. It doesn't work.

When I try installing Studio just a few seconds before the remaining time ends, it goes backwards.

Regards,

Delphine Siret Support Case Id : 00608042. Support case has been logged for your assistance. Please check your SDL Community email address for updates.