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Hello,
When I try to install Studio 2021, I get the error message: xmlException. Root element missing. I tried to manually install Studio, but it doesn't work. Can you help me please?
Thanks in advance.
Regards,
Delphine
Hello,
When I try to install Studio 2021, I get the error message: xmlException. Root element missing. I tried to manually install Studio, but it doesn't work. Can you help me please?
Thanks in advance.
Regards,
Delphine
Hello Delphine Siret ,
Please provide us with the full error stack
Please also tell us exactly what operating system and what device you are trying to install the software on.
Oana Nagy | RWS Group
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Hi,
Please find attached the error log:
2021-06-14 10:06:05,522 INFO : Logging started. 2021-06-14 10:06:05,522 INFO : Sdl.Tools.Chainer.ProgramOptions: Base: Sdl.Tools.Chainer.ProgramOptions Help switch present: False Error text: Options: [task, install] [suite, TradosStudio.Suite] [uilevel, all] [noconsole, ] [loglevel, all] Arguments: Task: Installation UILevel: All Suite path: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1\TradosStudio.Suite Response path: Logger directory: C:\ProgramData\SDL\Chainer\Logs Logger level: ALL MSI log level: Verbose Confirm ? no 2021-06-14 10:06:05,604 INFO : Loading version 1.8 suite.
I use a virtual machine (VirtualBox) with Windows 7 on a MacBookPro.
Kind regards,
Hi,
Please find attached the error log:
2021-06-14 10:06:05,522 INFO : Logging started. 2021-06-14 10:06:05,522 INFO : Sdl.Tools.Chainer.ProgramOptions: Base: Sdl.Tools.Chainer.ProgramOptions Help switch present: False Error text: Options: [task, install] [suite, TradosStudio.Suite] [uilevel, all] [noconsole, ] [loglevel, all] Arguments: Task: Installation UILevel: All Suite path: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2021SR1\TradosStudio.Suite Response path: Logger directory: C:\ProgramData\SDL\Chainer\Logs Logger level: ALL MSI log level: Verbose Confirm ? no 2021-06-14 10:06:05,604 INFO : Loading version 1.8 suite.
I use a virtual machine (VirtualBox) with Windows 7 on a MacBookPro.
Kind regards,
Hi Sorin,
I've already tried. It doesn't work.
When I try installing Studio just a few seconds before the remaining time ends, it goes backwards.
Regards,