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Hi, I cannot deactivate the license and move it on another computer
[locked by: Oana Nagy at 7:47 AM (GMT 1) on 29 Jun 2021]
Hi, I cannot deactivate the license and move it on another computer
Hi Anca TOLEA,
When you say you can´t deactivate the license, is it becasue you receive some error message when you try to deactivate/reset it?
Have you followed the steps from here, please?
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Regards,
Oana Nagy | RWS Group
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Hi, I cannot even reset the license and I receive this message:
An email has been sent to support to inform them of the error.
Please try reloading / refreshing this page
Hi, I cannot even reset the license and I receive this message:
An email has been sent to support to inform them of the error.
Please try reloading / refreshing this page
the product in inactive both on my PC and on my laptop, but in my account it shows as in use
Hi Anca Tolea,
A support case was opened for you here:
I will close this thread, as duplicate.
Thank you
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub