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Hi, I cannot deactivate the license and move it on another computer
[locked by: Oana Nagy at 7:47 AM (GMT 1) on 29 Jun 2021]
Hi, I cannot deactivate the license and move it on another computer
Hi Anca TOLEA,
When you say you can´t deactivate the license, is it becasue you receive some error message when you try to deactivate/reset it?
Have you followed the steps from here, please?
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Regards,
Oana Nagy | RWS Group
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Hi, I cannot even reset the license and I receive this message:
An email has been sent to support to inform them of the error.
Please try reloading / refreshing this page
the product in inactive both on my PC and on my laptop, but in my account it shows as in use
the product in inactive both on my PC and on my laptop, but in my account it shows as in use
Hi Anca Tolea,
A support case was opened for you here:
I will close this thread, as duplicate.
Thank you
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub