License Downgrade

Question

Hi, I bought a license 2021 and upgraded from Trados 2019 to 2021, but the new version doesn't work. No translation package can be opened.
I urgently need a downgrade to my old 2019 license. how can it be done?

Oana Nagy · Answer

Hello Rostislav Procházka , 
 If you are unable to open a translation package- we need to look at why this is. 
 Do you get any error messages? 
 Where are you saving the package after receiving it? 
 What is the extension of the package?

Oana Nagy · Answer

Rostislav Procházka Support Case Id : 00610759. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Portfolio > 2. Licensing and Installation

License Downgrade

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