Hi, I have the freelance plus version of Trados. I had one licence running on a laptop which stopped working and I'm unable to access SDL on that device to return the licence.
I'd like to recover that licence in some way so I can use it on the new machine I've bought.
I'm still able to use my Trados on my other machine and I don't want it to be affected.
Many thanks for your help
Hello Matthew Walker
I`ve checked your license and saw that one activation was performed in 2017 and one in 2021. Can you confirm which one was performed on the broken computer?
You can also try to reset the license from your RWS account as described in this article: gateway.sdl.com/.../communityknowledge
Thank you,
Sorin
Hi, it's the one from 2017. I think I've sorted it now. I went in through my profile and reset the 2017 one. Just waiting 30 minutes before I try and set it up on the new one.
Thanks for your reply
Hi, it's the one from 2017. I think I've sorted it now. I went in through my profile and reset the 2017 one. Just waiting 30 minutes before I try and set it up on the new one.
Thanks for your reply
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